Last updated: September 2026
Email support@4aiteknoloji.com and we will reply within two business days. Telling us your iOS version and what you were doing when the problem happened gets you a faster answer.
Please do not send client records, horse details, hoof photos or Service Summaries. We do not need them, and we would rather not receive them.
Does the app work without a signal? Yes. Recording clients, barns, horses, visits, prices, payments, notes and hoof photos, and previewing a Service Summary, all work with no network connection.
Do I need an account? No. There is no sign-in.
Where are my records kept? On your device. They are never uploaded to us. Automatic cloud sync is not included. Settings can restore an existing compatible ZIP backup; creating a new JSON, CSV or ZIP export is not currently available in Settings.
Can I restore an existing backup? If you already have a compatible Farrier Logbook Pro ZIP backup, open Settings → Restore ZIP Backup and select it. Restore checks the file first and shows the record counts before it replaces anything, and it saves a pre-restore backup.
How do I restore a purchase? Open Settings → Subscription → Restore Purchases, or select Restore Purchases on the subscription screen. Use the Apple Account that made the original purchase and connect to the internet. A result is shown even if subscription plans cannot load.
How do I cancel Pro? In your Apple Account settings on the device. Deleting the app does not cancel a subscription. Your existing records and any saved PDFs stay readable after a subscription ends.
Why can't I generate a PDF or schedule in Preview? Preview includes one completed visit in total and shows a watermarked in-app Service Summary for your own records. After completion, further logging and editing require Pro; the allowance does not renew. Sharing PDFs, appointments and local reminders are part of Pro.
Does it tell me how to shoe a horse or diagnose a problem? No. The app records what you did and the observations and photos you enter. It does not diagnose, does not give treatment or shoeing advice, and does not judge whether work meets any standard.
If a value or a generated Service Summary looks wrong, send us the steps to reproduce it and a description of what you expected. Do not send the summary itself. Locale issues, such as a currency symbol or a decimal separator appearing unexpectedly, are worth reporting with your region setting.